Subscription Cancellation
Account holders may cancel their subscription by using the Administrative menu which stops all future credit card billing and gives you until the end of the current billing cycle to download and remove any data or documents. Credit card billing occurs automatically on the day after each monthly anniversary date of the initial start of service. We do not cancel subscriptions for you by USPS mail received, by email, by telephone or by the use of our mail form from the web site. You must cancel your own account by using the Administrative menu.
Subscription fees paid are not refundable. Subscriptions to our service are pre-paid. Any cancellations that occur in the middle of a payment term (month, quarter, or year depending on payment schedule) will be made effective on the final day of the prepaid term. From the date you cancel until the last day of your billing period is how many days you have to download and save any data or documents you have put online within our web application. On the first day of the next billing period all cancelled accounts are irrevocably deleted from the database.
Free Trial Cancellation
If you do not upgrade to a full subscription during your one month free trial, you do not need to do anything to cancel. On the first day of the next month following your one month free trial, your login access will be automatically terminated and your free trial account irrevocably deleted from the database
Credit Card Billing
Credit card billing automatically happens on the day after each monthly anniversary date of the initial start of service.
First month is always free, either by using our free trial and upgrading to a subscription or signing up with your credit card for a subscription and getting the first month free.
Detailed payment statements automatically emailed upon every monthly credit card billing.
Credit Card Expirations or Declines
Allowing a credit card to expire or be declined for any reason will not automatically cancel your account as we maintain all account data, allow subscriptions to continue, and allow you access to your account. When a credit card is declined we send you an email notification informing you of the problem. Two days later we again attempt to charge your credit card. If the card is declined a second time we send you your last email notification telling you that your account is now delinquent and if the credit card is not approved before the end of the next billing cycle (approximately 58 days) you will be automatically cancelled on the day after the last day of the next billing cycle and your account irrevocably deleted from the database. After the second decline of the credit card we attempt to charge your credit card for the delinquent amount every day until the card is approved or the next billing cycle ends.
If you have a new credit card or need assistance with your payment account please call us toll free at 866-262-5750 extension 1. |
