page topWhat are the details?
This is a web application designed to provide secure collaborative internet work spaces between a professional and a client. It solves a number of problems for professionals at a monthly price that is reasonable and will pay for itself.

We will do everything in our power to make this a productive tool for you. We have unlimited telephone support and telephone product training, and we consider the one on one, first name basis, personal customer relationship, the only way to go. If you need tweaks to the software we will put you on the phone with one of our software engineers and they will discuss with you if we can do what you want.

This is a month to month subscription that is charged to your credit card. We automatically email you paid invoices with full details each time your card is charged. The first month is free. You can sign up for a free one month trial and upgrade to a full subscription, or you can subscribe now with your credit card and you will get the first month free. You can cancel anytime by using the Administration menu in the software.

page topWhat’s the fine print?
There are no conditions which would bind you to paying a subscription fee after you cancel. We charge before the month of use, not after, so if you cancel you have until the end of the month then your subscription is over. When you subscribe you are asked to check a box that says you agree with our Terms and Conditions. We have three Terms and Conditions for use of the software. There is a Privacy Statement, a Software Subscription and License Agreement and a Cancellation Policy. These Terms and Conditions are designed to provide superior service.

page topHow does this work?
The software is designed to allow professionals to click on Create and that makes an internet based workgroup for their client that only the professional, the client and others the professional invites into the workgroup have access to. Automatic emails are sent to anyone invited to the workgroup with a username and password. Within this secure workgroup the client and professional can share information, files, dates, notes, and with the other tools provided have an internet office space that most clients feel is much closer to the professional than a phone call. The professional has a simple interface that manages all of their clients and for both professional and client the interface is a very easy to navigate point and click experience. For those in the medical field, this applications security is HIPAA compliant.

page topWhat’s the process you use?
There are a few different processes depending upon the process question. The software creates internet workgroups for professionals and their clients in the legal, counseling and coaching profession. That software is a web application created using the latest software development processes. Our credit card billing process is an internal process using software we built for that specific purpose. The subscription process for using our software is a month-to-month subscription that can be cancelled anytime but only by our customers. We do not cancel subscriptions at the request from, or for our customers, due to the sensitive nature of the professions we serve and the need to substantially validate who is asking us to cancel a subscription that may have active client workgroups with client data attached.

page topCan you take me through this step by step?
We use the web based software from GoToMeeting.com that allows us to show you our screen, and for us to optionally see your screen and for either of us to use the mouse and keyboard. In this interactive environment we can visually show you all aspects of our software, how to use it, and how you can use your own logo on our site, while you sit back and relax and we do the driving. We offer all of our customers unlimited telephone support and product training.

page topHow can I plan ahead?
For the professional products we offer make a list of the clients you want to offer the software to and a list of your in house staff that will use the software. You can also get a good copy of your logo which can be used to replace our logo for branding your client groups. Start with your most ambitious clients who will see having an extranet with you as a benefit to hiring you. Knowing this information ahead of the first day is a big help. If you have an extensive list of clients you would like to roll this out to immediately, please call us at 866-262-5750 and we can assist you with importing the names into the database and automating the process.

page topWhat are the product specs?
You need a web browser and internet access. Our products are tested in the most popular web browsers including Internet Explorer current version and most recent version, Firefox current version, Safari current version and Opera. Apple Macintosh users may from time to time see formatting inconsistency within our software. We may use Flash on the public web site but not within the web application. The software is designed for use with high speed internet access and not the old 56Kb modem dial up.

page topWhat proof do you have?
Try out the first month for free. Call us toll free at 866-262-5750 and ask for a comprehensive review of the software. Let us help you get started. If you are not completely satisfied with the product and our customer service we don’t expect you to subscribe to our service.

page topCan you guarantee this?
Our guarantee is in our first month free for you to try out the software, in the 99.9% web application uptime we have over the past three years and in our unlimited telephone product training and support. The level of security in our software and hardware is extraordinary and our web application is engineered to meet your objectives.

page topHow can you get me to what I need quickly?
You can get your clients on our system within the first 10 minutes of signing up. Sign up, immediately receive your welcome email with the temporary password, login the first time and change your password, click on Create New (case, matter, client) and put in the email address, first and last name of your client and click Submit. You have just created a new private extranet workroom that is sending your client an email with their user name and temporary password. You will see their new client group listed in your client directory, click on their name and enter into their group where you can use the files, calendar and other tools to begin working with your client.

page topDo you offer superior service?
We think so. Unlimited telephone support and product training. Call us anytime and you will reach a real person not an automated system (unless of course we all went to lunch at the same time which almost never happens, or it’s after work hours or a weekend). Call us Monday through Friday 8:00 AM to 6:00 PM PST toll free at 866-262-5750, press extension 1 for sales or extension 2 for support. We believe that knowing our customers on a first name basis is the only way to go and doing our best to respond to our customers needs is our first priority. Our software is very easy to use point and click software, but if you have a client who is having an issue with the software, you don’t have to work with them, have them call us, we will do a software walk though with them, that’s what we call “unlimited telephone support and product training”.

page topCan I customize your product and service?
You can upload your logo which removes our logo, which effectively makes the software private labeled just for you. Your name and title will appear in the header for all your clients and you have control over what it says. If you have improvement ideas for our software we want to hear from you. CLC Technology software over the past five years has evolved with client input and we have implemented many client suggestions.

page topCan you help me narrow down my choices?
If you are not a Counselor, Coach or Attorney, we recommend you try our Business Network. If you are having trouble deciding which product is right for you please call us at 866-262-5750 extension 2, and ask for our help.

page topHow quickly can I take action and achieve my goals?
In 10 minutes after you signup to use the software you can have a client invited into a workgroup and begin active use of the software. We suggest when you sign up that you call us and let us do a software walk through which takes about 20 minutes, this way you have met us and know who to call if you need assistance and you have received a good overview of the software. We consider new customer phone calls very important and that is why we assign those calls to company managers.

page topHow will this let me enjoy life more?
All of these have better solutions using our software: Not always, but sending clients documents by email results in clients not receiving the document, clients misplaced it in their email and you calling clients asking about it. Sending clients documents by mail or courier requires the unprofitable process of packing, shipping, tracking and paying for it. Giving a client a date over the phone and not following up to remind them can result in lost time for missed appointments. Having your clients call you to ask what is currently going on with their “case” or “matter’ or “consulting” is nice, but it’s also unplanned and perhaps not profitable for you to chat on the phone about something that has not changed since the last time you talked to them. Having a client not remember what their goal is or what their next to-do item is can cost you and the client time and money.

page topHow will your product and service make me feel?
More in touch with your clients. People feel good about doing business with someone who offers their voice over the phone, their physical presence in their office, and also an electronic workroom on the internet. This “always there” internet presence brings clients closer to you, because they feel that extranet workroom is a part of you and its always available.

page topWho uses your product and services?
Thousands of attorneys, counselors, coaches and ordinary businesses reply on CLC Technology’s products and services to create a unique and special place for their customers online.

page topWho are you? Tell me who is on your staff and let me see bios.
CLC Technology is an operating division of CLC Incorporated, a privately held California business. CLC Incorporated was founded in 1986 by Brad Barron the current CEO, and is an industry leader in legal referrals to attorneys and financial consulting to our members and customers. Through employee benefit plans CLC insures over 30 million households for legal benefits and has over 6000 law firms on our panel of attorneys. CLC Technology was started in 2003 by Brad Barron and Tom Alexander to become the pioneer and market leader of collaborative networking web applications to professionals and enterprise business users throughout the world.

CLC Incorporated and CLC Technology employ over 100 people who live in our local area of Granite Bay California and we all work in the same building. We do not “off-shore” or “outsource” any of our customer service or product development. All of CLC Technology’s product is Made In The USA.

page topWhat will it feel like to work with you?
We have a passion about clients using our software. We believe that a first name, personal relationship with our clients is the only way to go. If you have not read the letter from our company president we urge you to do so.

page topWhat experience have others had with you?
We have taken the time to get to know our customers and many of them have been with us for years. All of our software has "Live Support" chat during normal business hours and we encourage everyone to call us on our toll free number whenever they have a question. Our willingness to get to know our customers is an integral part of our success and why our customers stay with us.

page topCan I trust you?
We have been around for over 20 years and have a long history of honest and straightforward dealings. CLC Technology is a division of CLC Incorporated and we have been in business since 1986 and employ over 100 people. The company embraces a philosophy of moral values that extends far into our work place in the way of ethical practices group meetings that all employees attend.

page topWhat are your values?
CLC has taken these steps to help ensure our core values. We encourage ethical conduct and a commitment to compliance with the law. CLC has established standards and procedures to prevent and detect criminal conduct and we use reasonable efforts to preclude previous offenders from being in positions of substantial authority. We require compliance and ethics training to all levels of the organization through monthly meetings for all employees. We provide periodic audit mechanisms to detect criminal conduct and we provide application of appropriate disciplinary actions and promote the ethical practices plan through incentives. CLC policies take reasonable steps to respond to and to prevent inappropriate conduct.

page topHow will this help me strengthen relationships?
If you use the software regularly, make a point of telling your clients to use it, and you use the software in a productive way that shows your client that you use this software to communicate with them, then the answer is "Yes!" it will strengthen your relationships with your clients.  Attorneys, counselors, coaches and other professionals who are regular users of our software all say that telling their clients that they offer this extranet service, and then following through with using the software with their clients always results in greater customer satisfaction with their clients.

page topWhat are your competitive advantages?
With our easy to use, point and client, user interface, your clients will never be calling you asking how to use our software. Besides we have Live Support chat turned on in case they need to ask a question about how to use the software, but its so easy we almost never get client support requests.

Considering the features in our software, our monthly price for a subscription probably makes us the best deal you can find for client extranets.

Using our software takes very little time to get things done. Professionals want to offer productive extranets to their clients, but not spend hours themselves fooling with software. We have a design that provides our subscribers the least amount of resistance to quickly using our software to benefit their clients, and then getting back to what they were doing.

You can put your logo or brand identity on our software which removes our logo, thereby effectively making our product private labeled just for you.

Really serious customer support. We have this toll free number (866-262-5750, extension 1 for sales, extension 2 for support) that we want you to call. We have actual people who are working in our Granite Bay California offices who will take your call and work with you to accommodate most any reasonable thing you need us to do, that would make you happy you choose us.

page topWhy are you a superior choice?
Comprehensive features set that covers about 90% of the most commonly used extranet features, with a user interface that is so simple you clients will love it, at a monthly subscription price that cannot be beat, and with personalized customer service that we take great price in excelling at.

page topAre you a credible company?
Since 1986 CLC has been considered one of the most honest and reliable companies in its core business market.  With a values based business model, and over 100 employees, this privately owned company has set a standard in our industry for high quality customer service, feature rich quality products, low prices and honest dealings.

page topHow can you help me be more productive?
The use of high quality internet based software tools, that shortcuts the process of client communications, speeds up and increases the reliability of document delivery, and improves client on time commitments is at the core of what we do.

page topHow you help me look cutting edge?
Only the more successful, larger in size, more important businesses, have client extranets. We have a low cost, easy to use, client extranets for many types of businesses that allow you to remove our logo and replace it with your own, which for your clients looks like you are one of the more successful, more important businesses with your own client extranet.

page topWhat are your credentials?
CLC Technology is a division of CLC Incorporated and we have been in business since 1986 and employ over 100 people. In our software division we employ software industry business executives each with over 25 years in the software business, software engineers with post graduate degrees in software engineering and industry veterans with many years of skills in various aspects of server hardware and software maintenance and support.

page topWhat is your research?
Before we release a new product it goes through actual use with real customers in the respective market the product is intended to serve. This "user testing and evaluation" method allows us to get real life feedback on our initial design and gives us the time to modify what we thought would work into what the market will actually use.

page topHow can you help me achieve my goals?
Call us at 866-262-5750 extension 2 and tell us your goals. We are motivated to hear from you and we will take the time to listen to what your goals are ,and we will give you an honest answer as to if we can help you achieve your goals.